Help Scout Integration Instructions

Follow the instructions below to integrate your Help Scout account with ChannelReply. If you followed the link to this article from our setup walkthrough, you can skip straight to step 3.

Notes: Click on any image to view it at full resolution. Last updated 8/12/2020.

1. Sign In

Sign in to ChannelReply. If you don’t have a ChannelReply account, start your free 14-day trial here.

In a separate tab, sign in to Help Scout or start your free Help Scout trial.

2. Choose Help Scout

If you’ve just created your ChannelReply account, you’ll be asked to choose a helpdesk. Choose Help Scout now.

Otherwise, you can choose Help Scout from your ChannelReply dashboard.

You’ll arrive at the screen shown below:

3. Install the ChannelReply App for Help Scout

Follow along with the video below, or continue reading these instructions below the video:

In Help Scout, click “Manage,” then choose “Apps” from the dropdown menu.

Select “ChannelReply” from the list of apps. You can use the search bar in the upper right if you don’t see it immediately.

Click “Install via ChannelReply.”

This will return you to ChannelReply. Follow along with the video below, or continue reading the instructions below the video.

Click “Authorize Help Scout account.”

Help Scout will ask you to grant ChannelReply permission to access your account via API. Click “Authorize.”

This will once again bring you back to ChannelReply.

3. Choose a Default Mailbox

Follow along with the video below, or continue reading the instructions under the video.

In the “Default Mailbox” field, enter the email address of one of your Help Scout mailboxes. Your eBay, Amazon and Walmart messages will be delivered to this mailbox by default. (That doesn’t mean they all have to go there—you’ll be able to choose a different mailbox for each marketplace account you connect.)

Click “TEST CONNECTION” once done.

Green checkmarks should appear, with “TEST CONNECTION” changing to “CONNECTED.” Click “OK” to continue. If you see an error message instead, follow the instructions provided or contact us.

Finally, click “NEXT.”

You should see the success message below. Help Scout and ChannelReply are now connected!

Everything is saved and you can safely exit now and come back later. If you want to continue now, just click on the next marketplace you wish to connect. Otherwise, you can log back in later and click on the marketplace you want to connect from your ChannelReply dashboard:

Then, simply follow the prompts and video instructions that appear to complete the integrations.

Need help? Have questions? Contact us and we’ll get back to you as soon as possible!